Effective Date: August 29, 2026
Last updated: August 29, 2026
Application Overview: Pipe Buyer, accessible at https://www.pipebuyer.com, is a business-to-business marketplace for industrial equipment and materials. The platform includes listings, wanted ads, offers, timed buying and auction tools, messaging, seller payout onboarding, enabled payment features, and a freight Dispatch network. Initial operations focus on Canada and the United States.
Payments and seller payouts are handled through approved providers such as Stripe. Pipe Buyer stores the provider identifiers, payment status, transaction amounts, fee calculations, subscription state, payout-readiness state, and reconciliation records needed to operate the platform. Stripe-hosted Checkout and Stripe Connect collect sensitive card, bank, identity, and payout information directly. Pipe Buyer does not ask users to enter raw card numbers, CVV values, routing/account numbers, IBANs, or tax IDs into Pipe Buyer for Stripe seller onboarding.
We collect information needed to provide, secure, support, and account for the marketplace and Dispatch service.
| Category | Examples and purpose |
|---|---|
| Account and contact information | Name, business name, email address, phone number, authentication identifiers, profile photo, and region used to create and secure your account. |
| Business and seller profile information | Public business profile, service area, seller role, carrier role, credentials, and other information used to determine feature eligibility. |
| Listings and wanted ads | Titles, descriptions, price, quantity, condition, specifications, photographs, category, and location used to publish marketplace content. |
| Messages and attachments | Messages and files you choose to send to other users, used to provide in-app communication and investigate reported abuse. |
| Location and dispatch information | Listing location, map coordinates, service area, pickup/delivery points, route-related details, and device location when you grant permission. |
| Transaction records | Offers, bids, timed-sale outcomes, accepted quantities and totals, seller/buyer identifiers, transaction status, refunds, disputes, and audit history. |
| Subscription and payment metadata | Stripe customer/subscription/session/payment identifiers, current plan, invoice/payment status, amount/currency, fee schedule revision, tax/reconciliation status, refund and dispute identifiers, and related provider events. |
| Seller payout metadata | Stripe connected-account identifier, seller country, onboarding status, transfer capability/readiness, payout holds, and transfer identifiers. Stripe collects the underlying bank, identity, and tax information required for its onboarding. |
| Safety and support information | Reports, evidence, appeals, fraud-review information, support enquiries, and administrative action records. |
| Device and diagnostic information | Session/device identifiers, notification tokens, crash/performance measurements, abuse-rate-limit records, and security telemetry used to protect and improve the service. |
We may also receive information from payment providers when a payment, subscription, refund, dispute, transfer, payout, or verification status changes. We use provider-signed webhooks and server-side verification rather than trusting a browser return page as proof of payment.
Payment data we deliberately do not store in Pipe Buyer: full payment card numbers, CVV values, raw bank account/routing numbers, raw IBAN/SWIFT payout credentials, or Stripe seller-onboarding identity documents. Those details are collected and handled by Stripe or another approved provider on its secure surfaces.
Google OAuth Data Disclosure:
Pipe Buyer’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including Limited Use requirements.
We do not sell personal information and do not share it for cross-context behavioral advertising.
Stripe. Pipe Buyer uses Stripe for enabled payment processing, subscriptions, seller onboarding, connected-account transfers, refunds, disputes, and related payment services. Information necessary to create or administer those services may be shared with Stripe, including your name, email, business/display name, country, Pipe Buyer account reference, transaction references, amounts, currency, and transaction metadata. Stripe separately collects payment credentials, bank details, identity verification data, and other information required under Stripe’s own terms and privacy practices.
Pipe Buyer may retain Stripe object identifiers and status information so that a transaction can be traced from the business event to the provider event and accounting record. We do not use a payment provider to expose one user's private financial credentials to another user.
We use security and risk signals from Pipe Buyer and, where applicable, payment providers to identify suspicious accounts or transactions. Signals can include account age, verification status, transaction history, device/session behavior, message reports, listing characteristics, location anomalies, payment failures, disputes, and provider risk results.
Automated signals may block an obviously invalid technical request or route activity for review. Account enforcement and transaction-risk operations may include human review, especially where a user is materially affected.
Other users. Public profiles and listings are visible according to the feature. Messages are visible to conversation participants. Exact private Dispatch details are limited to users who require them for the job workflow.
Cloud and infrastructure providers. We use Google Firebase and Google Cloud services, including Authentication, Firestore, Cloud Storage, Cloud Functions, Cloud Messaging, App Check, Crashlytics, Performance Monitoring, and related infrastructure.
Service providers. We may use specialist providers for maps/routing, messaging/communications, security, analytics, support, accounting, tax, and other functions as the platform expands. We limit sharing to what is reasonably required for the service.
Legal and safety. We may disclose information where required by law, to respond to lawful process, investigate fraud or abuse, enforce agreements, or protect the rights, safety, or property of Pipe Buyer, users, or the public.
Business transfer. Information may transfer as part of a merger, financing, acquisition, reorganization, or sale of assets, subject to applicable law.
Pipe Buyer production infrastructure uses Google Cloud/Firebase and may store or process information in the United States or other provider-supported regions. Payment providers may process information in locations described in their own privacy documentation. Cross-border users should understand that information can be processed outside their home province, state, or country and may be subject to lawful access requests in those jurisdictions.
| Data | General retention approach |
|---|---|
| Account and profile | While your account is open and for any required post-closure period. |
| Deletion requests | Subject to the in-app deletion grace period before eligible account data is removed. |
| Export files | Time-limited and automatically removed after the stated availability period. |
| Session/device history | Retained for a limited security and support period. |
| Listings, offers, bids, transactions, payments, refunds, disputes, payout and tax/accounting records | Retained as needed for transaction integrity, reconciliation, fraud prevention, accounting, dispute resolution, tax, legal compliance, and audit obligations. |
| Moderation/security records | Retained as reasonably necessary to enforce policies, investigate abuse, protect users, and meet legal obligations. |
Users may have additional privacy rights under applicable Canadian, United States, or other privacy laws. To exercise a right not available directly in the application, contact us.
No system is perfectly secure. We will address security incidents and provide notifications required by applicable law.
Pipe Buyer is an industrial marketplace intended for adults and business use. It is not directed to children and users must be at least 18.
We may update this Privacy Policy. Material changes are published with a new version/effective date. Pipe Buyer may require users to review and accept a new required policy version before continuing protected marketplace or payment actions.
Email: support@pipebuyer.com
Website: https://www.pipebuyer.com